Boutique Hotel Guest Recovery Mapper v1.0

Install

Start with the ZIP package, then choose the AI tool workflow that fits your setup.

1. Download boutique-hotel-guest-recovery-mapper.zip (6.9 KB).
2. Open the package and read SKILL.md, plus any included references, templates, or scripts.
3. Use the instructions directly in any AI tool that supports reusable instructions, project knowledge, custom agents, or uploaded reference files.

For Claude Code, unzip into ~/.claude/skills/ so the folder lands at ~/.claude/skills/boutique-hotel-guest-recovery-mapper/, then reload Claude Code. For Claude.ai, upload the same ZIP from Customize → Skills.

Use with other AI tools

This package is not locked to one vendor. If your AI tool does not support Claude-style skills, copy the core instructions from SKILL.md into the tool's custom instructions, project prompt, agent setup, or reusable prompt library.

• Upload or paste any included reference files as project knowledge where your tool supports it.
• Keep the output format from SKILL.md intact so results stay predictable.
• Run a small test with your own data before using the workflow in production.

Compatibility depends on the features your AI tool provides. Treat scripts as optional local helpers unless your environment can run them safely.

Claude installation reference

# Boutique Hotel Guest Recovery Mapper

Quick Scan

• Best for: Boutique hotel GMs, front office managers, guest experience leads.
• What you get: A structured Guest Recovery Map with severity assessment, immediate actions, communication scripts, compensation, and follow-up timeline.
• Inputs: Guest details, nature of service failure, impact, any prior staff response.
• Setup time: Zero — just invoke the skill with the incident details.
• Caveat: Requires accurate input; won't handle safety emergencies or integrate with your PMS.

What It Does

The Boutique Hotel Guest Recovery Mapper takes a raw guest complaint and transforms it into a decisive, personalized recovery plan. Instead of scrambling to decide how to respond, you follow a domain-driven process that classifies severity and maps it to appropriate actions — from a simple apology to a full loyalty-recovery campaign.

It encodes real hospitality judgment: the emotional weight of a failure near check-out, the cultural context of apologies, and the speed required to stop a negative review before it hits TripAdvisor.

When to Use It

Use this skill the moment a guest reports a service failure — especially if they're still on property. It's built for that window between complaint and check-out when a thoughtful response can turn an angry guest into a loyal advocate.

Do not use it for:

• Routine requests (room preferences, extra towels).
• Safety or security incidents that need corporate-level protocols.
• Mass operational disruptions (water outage, fire alarm) where individual recovery maps aren't the right tool.

How to Install

1. Download the skill package ZIP.
2. Unzip into your AI workflow skills folder (e.g., skills/boutique-hotel-guest-recovery-mapper/).
3. Activate the skill by describing the incident and guest details.

No configuration — just supply the facts and the skill does the heavy lifting.

A Concrete Example

You receive a note from the front desk: Sofia Carlsen, a repeat corporate guest, just waited two hours for her guaranteed 3 PM room. No one apologized. She's visibly upset and has a business dinner in three hours.

You feed that into the skill:

Guest: Sofia Carlsen, room 312, check-in yesterday.
Incident: Room not ready 2 hours past guaranteed check-in, no proactive apology.
Past stays: 3, mid-tier loyalty, business traveler, no alcohol.

The skill immediately outputs a Guest Recovery Map that classifies this as a Major severity (late check-in, business impact) and outlines:

• Immediate manager apology and upgrade.
• A communication script that acknowledges the specific inconvenience.
• Compensation: suite upgrade, F&B credit, late check-out.
• A timeline with post-stay follow-up on day 1 and day 7.
• A preventive flag to investigate housekeeping delays.

A ten-minute response that feels human, not corporate.

Limitations

• No PMS integration: You'll need to manually input guest history and preferences; the skill doesn't pull from your property management system.
• Still requires judgment: The severity classification and compensation suggestions are guidelines; you must validate them against your hotel's budget and authority.
• Cultural nuance needs your input: While the skill includes cultural sensitivity rules, it's only as good as the information you provide about the guest's background.

Download the Skill

Get the Boutique Hotel Guest Recovery Mapper and start turning service failures into recovery stories. It's free, CC BY-NC 4.0 licensed, and built with real boutique hotel ops in mind.

[Download ZIP]

Related Skills

• Env Doctor — if your team needs to secure environment variables before peak check-in.
• Cron Translator — when scheduling follow-up reminders and post-stay check-ins.

Related skills

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